Return Policy

Returns window

You may request a return within 7 days of delivery, provided the item is unused, in its original packaging, and in the same condition as when you received it.

Non-returnable items

For hygiene and safety reasons, some items cannot be returned once opened or used, including:

  • Consumables and installed items.
  • Custom-made or special-order products.
  • Items damaged through misuse or normal wear.

How to start a return

  1. Contact us with your order number and the reason for the return.
  2. We will confirm your return request and provide return instructions.
  3. Ship the item back (or arrange collection) in its original packaging.

Refunds

Once we receive and inspect the returned item, your refund is processed to the original payment method within 5–10 business days. Delivery charges are non-refundable unless the return is due to our error.

Exchanges

Need a different item? Contact us and we will arrange an exchange, subject to stock availability.

Questions

Reach out through the contact page before returning anything — we will make the process as smooth as possible.